1 October 2020
The whole world is adapting to the challenges presented by the pandemic, which means the normal practice of delivery has been impacted. As a result, the couriers are experiencing substantial delays in their network.
These delays are due to:
- a reduction in air freight capacity and passenger flights (which also carry our parcels)
- a significant increase in parcels volumes, many of which require manual sorting
- health and safety requirements in their network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)
We know these delays are frustrating, and the couriers are doing everything they can to keep delivering as safely and quickly as possible.
Victoria destined parcels
With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 7-day delay for all deliveries in Victoria.
Express Post delays
The Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take 5 business days or more to reach their destination.
Tracking tool
Our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.