News & Events

  1. Coronavirus: Domestic updates

    1 October 2020

    The whole world is adapting to the challenges presented by the pandemic, which means the normal practice of delivery has been impacted. As a result, the couriers are experiencing substantial delays in their network.

    These delays are due to:

    • a reduction in air freight capacity and passenger flights (which also carry our parcels)
    • a significant increase in parcels volumes, many of which require manual sorting
    • health and safety requirements in their network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)

    We know these delays are frustrating, and the couriers are doing everything they can to keep delivering as safely and quickly as possible.

    Victoria destined parcels

    With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 7-day delay for all deliveries in Victoria.

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